Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents, gather essential information regarding the accident and potential legal representation needs, demonstrate empathy and understanding.
Client Interaction: Communicate effectively with clients to explain legal processes and procedures, provide information about the firm's services, collect and document relevant details to assist attorneys in evaluating cases.
Multi-Tasking: Manage multiple tasks simultaneously in a fast-paced environment, efficiently navigate electronic systems while engaging with clients, prioritize and address urgent client needs promptly.
Document Management: Maintain accurate and confidential client records, organize and update client information, utilize Excel sheets to manage client data.
Administrative Support: Provide administrative assistance to legal professionals, collaborate with the legal team, assist in preparing and organizing legal documents.

Language: Proficiency in both English and Spanish is required.
Education: High school diploma or equivalent required; some college coursework preferred.
Experience: Previous experience in a legal environment or customer service/intake role is preferred.
Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.

Positive Culture: Be part of a supportive and innovative team.
Professional Growth: Opportunities for career advancement and ongoing professional development.
Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.

Legal Intake Specialist

Key skills