Provide IT support to users both on-site and remotely for all technical issues
Conduct user training on current and newly implemented applications, systems, and services
Ensure data confidentiality and maintain system security standards
Test and evaluate new hardware, software, services, and systems
Support the rollout of new applications and services across the Forterro Group
Administer Windows-based environments
Install and configure computer hardware, operating systems, and applications
Monitor and maintain computer systems, including servers and workstations
Diagnose and resolve hardware and software issues
Replace and upgrade computer components as needed
Administer Azure and on-premises Active Directory
Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
Perform network and systems monitoring
Create and maintain procedural documentation and generate relevant reports
Propose system improvements and innovative solutions
Support business operations, including budget proposals, cost allocation, control, and reporting

Minimum 3 years of experience in a similar role, managing large international IT systems and providing user support
Strong expertise in computer systems, including software, hardware, devices, and emerging technologies
In-depth knowledge of Windows system technologies
Eagerness to learn, with a commitment to mastering selected solutions and technologies
Proactive mindset, with a focus on task ownership, proposing innovative solutions, and improving existing systems
Genuine curiosity and enthusiasm for exploring new IT systems and infrastructure solutions
Familiarity with Cloud technologies (considered an advantage)
Customer-oriented approach, with a strong focus on internal client satisfaction
Fluent in English, both written and spoken
Strong analytical skills, with the ability to assess complex problems and deliver effective solutions

A stable position within a well-established international organization
An attractive remuneration package
Opportunities to work with the latest technologies
Challenging and rewarding projects that support your personal and professional development
Access to internal and external training programs tailored to your growth

IT Support Engineer

Key skills