Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations.
Define and execute the ServiceNow development roadmap, aligning with organizational goals.
Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
Establish governance frameworks, coding standards, and security protocols for ServiceNow development.
Responsible for design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates.
Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.
Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.
Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.
Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.
Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.

Bachelor's or master's degree in IT or Computer Science.
7 to 10 years of experience in ServiceNow development and leadership roles.
Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.
Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.
Proven experience in enterprise-wide integrations and ServiceNow architecture design.
Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) is preferred.

ServiceNow Technical Lead

Key skills