Community Growth Manager

Role Overview

• Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs.
• Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses.
• Turn passive members into active contributors by encouraging participation and accountability.
• Create engagement systems that keep the community active, valuable, and supportive.
• Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable.
• Moderate conversations, guide discussions, and ensure members receive timely responses and support.
• Support the rollout of new community initiatives, programs, and engagement formats as the business evolves.
• Coordinate and support live calls, workshops, and community sessions when required.
• Facilitate productive discussions during group sessions with founders and operators.
• Ensure community members extract clear value from each session.
• Track engagement metrics such as participation, activity levels, and community growth.
• Identify patterns across member behavior, questions, and challenges.
• Share insights with internal teams to improve customer experience and program outcomes.
• Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives.
• Escalate common issues or requests from the community that require product, support, or operational input.
• Help identify opportunities where community insights can improve internal systems and services.

Requirements

• 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems
• Experience moderating and managing communities on platforms such as Slack, Discord, Skool, Other modern community platforms
• Strong understanding of business growth, digital products, and service-based businesses
• Exposure to both low-ticket digital products and high-ticket service offers
• Experience working in environments where communities support customer growth, acquisition, or business development
• Familiarity with software products, SaaS ecosystems, or AI-driven businesses
• Understanding of the broader software and online business landscape
• Excellent communication and moderation skills
• Highly organized and able to manage multiple discussions and initiatives simultaneously
• Comfortable operating in a fast-moving startup environment
• Strong sense of ownership and accountability
• Experience working with tools such as Slack, Discord, Skool, Zoom, Notion, Other modern community and collaboration platforms.

Benefits

• Competitive Compensation based on experience
• Performance-Based Incentives: Quarterly bonuses tied to your contributions and results.
• Personal Development & Growth: 1:1 coaching from C-Suite leaders and access to $20,000 worth of training.
• Remote Flexibility: Work from anywhere while leading a global team.