Engaging with the well-established Avakin Life community using various social channels with a focus on Instagram, Discord, Twitch and YouTube
Be the voice of the players. Monitor and analyse player sentiment across all active Avakin Life social channels. Track trends in updates, events, monetization, bugs, and feature requests, spotting common frustrations, player requests, and changes in how the community feels about the game.
Deliver concise, actionable reports to inform Product, Live Ops, Marketing, and Player Experience teams
Being an active point of contact for key community members and responding to feedback in a timely manner
Collaborate cross-functionally with internal and external teams to help design and implement a comprehensive community strategy
Set and deliver measurable community KPIs (engagement, growth, sentiment) that support the product strategy. Track performance against targets, report insights, and adjust strategy to align community initiatives with game and live service goals.
Craft strategic and tactical plans tailored to specific channels, driving engagement and growth across social networks and other channels as needed
Design and execute innovative community programs to grow and provide value to the player base as well as sustain excitement and engagement
As a Senior Community Manager, you'll play a key role in building deep, loyal relationships with our most valuable players and VIPs, fostering direct, meaningful relationships to build trust and loyalty

Senior Community Manager

Key skills