Architect, maintain, and directly oversee the deployment and scaling of our enterprise computing systems, including cloud infrastructure, servers, storage, networking, and critical data platforms.
Design, implement, and own the playbooks and core operational processes for key functions like Sales and Marketing, Finance, Customer Operations, and HRT.
Translate the corporate strategy into an actionable, near-term IT and technology build roadmap.
Lead the hands-on engineering and deployment of business reporting and performance metrics using business intelligence tools and operational systems. Ensure data integrity and actionable insights.
Directly manage and optimize critical vendor relationships, service-level agreements, and contract negotiations.
Actively mentor and guide a high-performing team of operations and systems specialists.
Ensure all operational and IT infrastructure adheres to best practices in data management, cybersecurity, and compliance standards.

15+ years of relevant, hands-on operations experience in high-growth Enterprise software/SaaS, with a proven history of personally designing, implementing, and scaling complex enterprise systems.
Deep and current familiarity with cloud technologies (IaaS/PaaS), networking principles, data management, and the functional architecture of key SaaS platforms (Gainsight, Salesforce).
Direct experience applying Lean, Six Sigma, or other process improvement methodologies to rebuild and automate business processes for a high-volume, global operation.
A track record of personally managing and delivering complex, company-wide technology initiatives and large-scale organizational change projects.
Strong ability to connect system design decisions to their immediate impact on financial metrics, profitability, and operational efficiency.
Demonstrated ability to work closely with senior stakeholders across functional lines to drive alignment through technical credibility and demonstrable results.

Vice President, Enterprise Systems

Key skills