Key skills
SFDCMentoringSales
About this role
Role Overview
- Install and maintain Growth Direct systems to meet or exceed customer expectations
- Perform successful installations at new and existing customer sites
- Complete regularly scheduled Preventative Maintenance activities on time 100% of the time
- Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time
- Complete all paperwork within departmental goals 100% of the time (Service & Expense reports, SFDC requirements)
- Complete all necessary training on time to meet Quality requirements
- Develop working knowledge of industry practices and company policies
- Support the new instrument Sales Process by performing site inspections
Requirements
- Minimum KōtōSenmonGakkō (Kosen) mechatronics or equivalent military experience.
- Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms
- Experience working directly on software controlled instruments
- Demonstrated experience working in ISO or GMP controlled environments in the life science field
- Acquired knowledge of computer networking
- Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
- Strong understanding of the FSE role for mentoring and developing more junior FSE’s
- Deep knowledge of procedures to effectively contribute to updates and procedure improvements.
Tech Stack
- SFDC
Benefits
- Equal Opportunity Employer
- Inclusive environment
- Training opportunities