Client Partner

Role Overview

• Build and maintain strong, long-lasting relationships with key client stakeholders at all levels, from technical teams to executive leadership.
• Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.
• Conduct regular check-ins and business reviews to understand evolving client needs, project status, and overall account health.
• Act as a client advocate within 3Pillar, collaborating with delivery teams to ensure successful project execution and alignment with client expectations.
• Identify and partner with the sales organization to pursue new business opportunities within existing client accounts, including upselling and cross-selling all 3Pillar services and offerings.
• Proactively identify potential challenges or risks within accounts and develop strategies to mitigate them, ensuring client retention and continued partnership.
• Collaborate with the sales and marketing teams to develop account plans and strategies for targeted growth.
• Prepare and present proposals, statements of work (SOWs), and other necessary documentation for existing and new engagements.
• Understand client business objectives and challenges to proactively suggest relevant custom development solutions, consulting services, or specialized offerings.
• Work closely with technical teams (solution architects, delivery managers) to articulate and propose technical solutions that meet client requirements.
• Maintain a high-level understanding of all active projects within assigned accounts, monitoring progress, and proactively addressing any potential issues.
• Collaborate closely with delivery managers, technical leads, and other internal teams to ensure successful project delivery and client satisfaction.
• Stay informed about industry trends, competitive landscape, and new technologies relevant to custom software development and client consulting.
• Track and report on key account metrics, including revenue, project status, client satisfaction, and growth opportunities.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
• 10+ years of experience in account management, client relationship management, or sales within the software development or IT consulting industry.
• Proven track record of consistently meeting or exceeding revenue targets and growing client accounts.
• Strong understanding of custom software development lifecycles (SDLC) and various methodologies.
• Experience with nearshore and/or offshore delivery models is highly desirable.
• Familiarity with various technologies and platforms commonly used in custom software development.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to build rapport and trust with diverse client stakeholders.
• Strong analytical and problem-solving abilities.
• Self-motivated, proactive, and results-oriented with a strong sense of ownership.
• Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment.
• Proficiency with Saleforce
• Bonus Qualifications:
• Experience working with a mid-size to large enterprise level companies.
• Experience with specific consulting frameworks or methodologies.
• Understanding of various business domains (e.g., healthcare, finance, logistics)

Tech Stack

• SDLC