Key skills
CloudSaaSCommunication
About this role
Role Overview
- Provide technical guidance to clients leveraging knowledge of SpryPoint applications
- Help customers maximize the value they receive from products
- Drive adoption and build strong, long-lasting relationships
- Operate primarily in the Eastern Time Zone (EST) to support the client base
- Travel up to 40% across North America as needed
Requirements
- 2+ years of experience in technical support, IT help desk, or a related field within the utility industry
- Experience in finance, accounting, or related fields
- Strong troubleshooting skills with a logical and analytical approach
- Understanding of SaaS applications, cloud platforms, and web applications
- Excellent communication and customer service skills
- Experience supporting enterprise-level SaaS applications
Tech Stack
- Cloud
Benefits
- Remote-first environment, flexible working hours across North America
- Comprehensive compensation package that grows with you
- MacBook + $800 to create your ideal home workspace
- Health, dental, vision, and life insurance from day one
- Generous PTO and unlimited sick days
- RRSP (Canada) and 401k (US) matching programs
- $2,500 annual development fund, tuition assistance, and Book Bounty program
- Annual company events and team offsites that bring us together