Customer Support Supervisor

Role Overview

• Be accountable for change management, process improvement, and performance improvement
• Anticipate and provide support for potential challenges that may arise for the customer
• Keep track of team member performance for career development and performance assessment
• Provide a team of travel consultants with feedback, including responding to questions and offering direction and guidance
• Respond to the customer in compliance with SLA
• Ensure timely notifications to staff of any company or industry changes

Requirements

• Solid working knowledge of the travel industry, policies, procedures, and processes
• Proficiency with travel industry systems (GDS Amadeus)
• Strong verbal and written communication skills in English
• Proficiency in Microsoft Office applications
• Demonstrated excellent professional customer service and problem resolution skills
• Flexible approach to work and ability to adjust to changing work demands as required

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated