About this role

Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
Author and distribute critical support documentation to parent companies and manage global tracking databases.

Minimum 8 years of technical experience with machine control and guidance systems.
Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications.
Demonstrated ability to work independently and guide teams through complex technical challenges.
Strong analytical and communication skills with a two-year or higher degree in a technology-related field.

Technical Customer Support Professional

Key skills