Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, and meetings to enable ongoing user/customer success
Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Assist with hiring and mentoring new team members
Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
Self-driven, curious, and eager to continuously learn and grow.

Flexible work environment
ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
Healthcare
Employer contributions towards your healthcare.
Equity in the company
Every new team member who joins our company receives stock options.
Time off
Flexible time off in the US, generous entitlement in other countries.
A $500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Technical Account Manager – Architect, EMEA

Key skills