Provide efficient, high-quality technical support to ensure the full operation of IT systems and infrastructure, troubleshoot issues, and meet users' needs, contributing to excellent service and the satisfaction of internal and external customers.
Continuously improve content creation and the development of questions-and-answers on the Client Portal, ensuring delivery of relevant, informative, and easy-to-understand materials to enhance the user experience.
Record videos, including tutorials and presentations for clients or visitors to our website or blog.
Initiate the setup of environments for testing and/or new clients, ensuring efficient execution.
Generate reports for active clients, including relevant information about their use of services.
Receive the handoff from first-line support and proceed to resolve the issue diligently and effectively.
Provide platform training to new clients after migration is completed.

English
level 4
Technologist
Postgraduate degree
Bachelor's degree
Communication
level 2
Teamwork
level 2
Self-development and Continuous Learning
level 2
Commitment
level 2
Proactivity
level 2
Business acumen and sense of ownership (engagement, customer focus, commitment to results)
level 2
Customer Relationship
level 2
Conflict and Interest Management
level 2
Written and verbal communication (composition and grammar)
level 2
Monitoring and Follow-up
level 2
Ambition
level 2

Technical Support Analyst – II

Key skills