Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery.
Ensure orders are assigned to the appropriate team members (designers, writers, etc.).
Respond to client inquiries, concerns, and revision requests in a timely and professional manner.
Monitor project timelines and ensure delivery deadlines are met.
Communicate with clients to clarify project requirements and keep them informed about the progress of their orders.
Manage customer expectations, especially in cases where urgent requests or tight deadlines arise.
Provide feedback to team members based on client feedback and revisions.
Handle customer revision requests efficiently and accurately.
Ensure revisions are processed quickly and meet the quality standards.
Review revisions before they are sent to the client, ensuring high-quality results.
Maintain a structured process for revisions to avoid errors and delays.
Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations.
Collaborate with designers, writers, and other team members to ensure high-quality output.
Ensure all work delivered aligns with client instructions, brand standards, and guidelines.
Potentially redesign/retouch assets to enhance the work
Help come up with better processes and systems to improve quality work, workflow and deliverables, such as standardizing deliveries and mockups
Periodically help update training materials

Proven experience in client management and project management, ideally in a creative/design agency.
Strong graphic design background; proficient in Adobe Creative Suite & Figma.
Excellent written and verbal communication skills.
Tech savvy
we need someone who's fast at handling
Highly organized and able to juggle multiple projects simultaneously.
Strong eye for design aesthetics and attention to detail.
Problem-solving mindset with the ability to make decisions in a fast-paced environment.
Experience managing client expectations and delivering projects on time.
Self-motivated, positive, and passionate about client success.
Desired Qualities
Proactive: Takes initiative in managing the workflow and resolving any issues before they escalate.
Organized: Strong organizational skills to manage multiple orders and revisions simultaneously.
Customer-Oriented: Focused on delivering a high level of customer satisfaction.
Adaptable: Able to learn new systems quickly and adapt to changes in workflow.

Flexibilty to work from anywhere.
You set your "active" working hours. What matters is completing the orders with the highest client satisfaction.
Package includes a fixed salary.

Operations Manager, Graphic Design

Key skills