Technology Operations Manager

Role Overview

• Directly manage the lifecycle of our tool stack (Google Workspace, Slack, Zoom, Asana) and monitor partner-hosted and DNS environments (Kinsta, Cloudflare, Heroku).
• Oversee the Jira Service Management queue, ensuring that onboarding, offboarding, and daily support are handled with a "partnership" mindset that empowers users of all technical levels.
• Manage the procurement and tracking of hardware and maintain strict protocols to protect confidential information across our diverse partner network.
• Lead mid-to-large scale technical projects (e.g., system migrations, security audits, or new partner integrations) from conception to completion.
• Utilize your background in structured programming and database management to troubleshoot JavaScript-based applications and manage data queries/reporting pipelines.
• Compose and edit clear, inclusive policies and procedures that remove technical "gatekeeping" and ensure all partners can navigate our systems.
• Identify opportunities to responsibly integrate AI into operational workflows.
• Build internal AI assistants for documentation search, service desk support, and knowledge management.
• Support internal teams and partner organizations in experimenting with and developing AI-powered tools, prototypes, and workflows that improve operational efficiency and accessibility.
• Collaboratively audit our platforms for security vulnerabilities and algorithmic bias to ensure our tech stack remains equitable.
• Partner on the evaluation of new tools, prioritizing vendors who align with our anti-racist values and ethical data practices.
• Jointly "interrogate" the needs of new incubated partners to design technical infrastructures that set them up for long-term success.

Requirements

• Commitment to social change. Accelerate Change is a mission-driven workplace focused on civic engagement with BIPOC and low-income communities. You have a demonstrated commitment to this work and you’d like to be part of a team of people who do, too.
• 3-5 years experience with key responsibilities: We’re looking for someone who has at least 3 years of experience with high-level System Administration or IT Management experience and experience managing mid-to-large scale technical projects.
• Strong management background with a proven track record of supporting remote teams and organizations.
• Excellent interpersonal skills with the ability to build positive working relationships with diverse employee groups and external partners at all levels.
• Skilled at handling multiple objectives and projects for both yourself and your team members in a fast-paced environment.
• Demonstrated ability to integrate equity into technical outputs—from vendor selection to ensuring support is accessible to all.
• Proven ability to handle sensitive information with the highest level of confidentiality.
• Deep knowledge of Google-centric environments, database management, and Javascript applications. A background in development is preferred.
• Bachelor’s Degree in Computer Science, Information Systems, or a related field is preferred. Google Workspace Administrator, CompTIA A+, Project+, or Security+ is preferred.

Tech Stack

• DNS
• Heroku
• JavaScript

Benefits

• Flexibility for work and life: Unlike a lot of places, we actually believe that people should only work 40 hours each week, except for occasional sprints that require more time in a week. We also trust everyone to make a schedule that works for them, as long as you’re able to join all necessary meetings.
• Health care at the beginning of your employment with individual premiums fully covered and cost-share for dependents.
• Vision and dental plans are available at-cost to the individual.
• 15 paid vacation days, 6 paid holidays, 3 paid floating holidays each year and 7.5 paid sick days each year
• Professional development funds, with renewal of funds each fiscal year
• Cell phone and internet reimbursement (or co-working reimbursement): We acknowledge that working from home requires using your own internet and phone for work purposes so we offer a set reimbursement amount for cell phone and internet usage. If working from home isn’t for you, we also have the option for folks to rent a co-working space and get reimbursed for their monthly costs.
• Need-based educational loan assistance after 3 months
• 401K contributions and matching program available at the beginning of your employment
• Annual office closure during the last week in December