Drive client growth through operational optimization and new growth initiatives
Drive operational metrics (process throughput, defect rate, etc.)
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
Ensure the efficient and timely execution of all essential aspects of internal operations projects.
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
Act as the primary point of contact for our largest and most complex accounts representing $1.2
$1.5M in annual recurring revenue
Effectively manage client relationships, ensuring satisfaction and maximizing retention

3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Experience leading others in client-facing roles
Comfortable working with data and proficiency in SQL + Excel
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment.
Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

Senior Operations Manager, Account Operations

Key skills