Home
Jobs
Saved
Resumes
Product Support Representative at F6S | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Product Support Representative
F6S
Remote
Website
LinkedIn
Product Support Representative
India
Full Time
1 hour ago
No Sponsorship
Apply Now
About this role
Role Overview
Resolve tickets from end-users
Decide responses to user issues based on specifications and templates
Maximize the First Contact Resolution rate by understanding each problem and resolving it using our tools and processes
Communicate with end-users in a friendly and effective way to deliver a high-quality and positive experience
Gain an in-depth understanding of how the F6S site works to provide awesome support to end-users
Requirements
At least 3 years of experience in Product/Customer Support in a product-based company
Experience working with Freshdesk/Zendesk, or other ticketing systems
Recent experience in a high-volume, low-value user interaction environment
Experience in website troubleshooting/resolving issues
Basic understanding of web applications
The ability to handle a large volume of tickets daily
Excellent verbal and written English
Team-player
Benefits
Flexible working hours
Time off
Fun and rewarding environment with skill and career progression
Birthday gifts :)
Apply Now
Home
Jobs
Saved
Resumes