About this role
Role Overview
- Resolve tickets from end-users
- Decide responses to user issues based on specifications and templates
- Maximize the First Contact Resolution rate by understanding each problem and resolving it using our tools and processes
- Communicate with end-users in a friendly and effective way to deliver a high-quality and positive experience
- Gain an in-depth understanding of how the F6S site works to provide awesome support to end-users
Requirements
- At least 3 years of experience in Product/Customer Support in a product-based company
- Experience working with Freshdesk/Zendesk, or other ticketing systems
- Recent experience in a high-volume, low-value user interaction environment
- Experience in website troubleshooting/resolving issues
- Basic understanding of web applications
- The ability to handle a large volume of tickets daily
- Excellent verbal and written English
- Team-player
Benefits
- Flexible working hours
- Time off
- Fun and rewarding environment with skill and career progression
- Birthday gifts :)