Senior Manager – API Product Lead

Role Overview

• Product Owner for the API team which is responsible to build products that enable simple and flexible server-side APIs.
• Own, maintain and evolve existing APIs (v1/payments) as well as play a key role in enabling future features & functionality.
• Own and drive a product roadmap that meets business goals, achieves key performance indicators, and provide a world-class customer experience
• Deliver a new Partner Portal, Developer Portal, module catalog, and related Partner APIsEnsure all APIs are developed with for externalization from the start
• Help Partners understand opportunities to introduce Shop Your Way capabilities into their customer solutions
• Partner with customers, partners, and internal teams to understand and define product needs
• Collaborate with the executive team, Design, Engineering, Marketing, Sales, and Customer Success to build an end-to-end experience
• Lead feature definition and prioritization, internally informed by data analytics, product metrics, user experience research, competitive and market analysis, internal stakeholders and business goals
• Collaborate with stakeholders and partner with engineers and designers to deliver high-quality experiences
• Provide clear vision and documentation, including use cases and product requirements to support UX design, development, and operations support
• Build and present executive product updates, including performance metrics, delivery status, and roadmap updates
• Build a world-class Product Management team and mentor leaders and product managers on the team

Requirements

• Experience building developer facing products and an appreciation for the "developer" persona. Have a point of view and a perception on what makes a "good" developer experience.
• Familiarity and experience evaluating and enabling experience across the broad spectrum of "Developer" touch points – Developer Documentation / Portal, Sandbox, other external and internal tools.
• Broad Appreciation of API design principles and a maturity to understand e2e Integration Experience as perceived by a developer.
• Not a coder but comfortable enough to use and demo the API Product being built. Ability to make API requests (JSON),make API calls with Postman/Curl.
• Prior experience building KPIs/Metrics focused on Developer Interactions particularly concepts such as TTFHW (Time to First Hello World) and others as appropriate.
• Excellent oral and written communication skills with the ability to adapt your message to the technical level of the audience (developers, product managers and senior business leaders).
• Have a strong degree of technical fluency that allows you to communicate with and understand your target audience (developers), translating their needs into clear product strategy.
• Bachelor's degree required, MBA preferred

Benefits

• Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor
• Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio
• Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)
• Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business
• A sizable (9 million active) yet hyper local member base of active shoppers
• A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs
• A multi-tender, proprietary “wallet” with rewards, gift cards, and credit
• Platform can be white-labeled and quickly integrated into existing retail and loyalty systems