Oversee all customer interfacing operations in the fulfillment center
Manage a multi-shift, 7 day per week, variable volume fulfillment operation including inbound, learning, maintenance, outbound, returns processing, and associated related areas
Responsible for operational leadership as it relates to Safety, Cost per unit, productivity/UPH, and fixed and variable expenses associated with fulfillment operations
Lead teams in ways to guide a safe working environment for employees, culture of continuous improvement and waste elimination, and maximize employee engagement throughout to ensure the site remains union free
Develop and implement short-term and long range goals and operational plans to achieve designated site goals
Determine what improvements you can make to allow for cost reduction, increase speed, and improve customer service
Lead projects to optimize cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups
Lead network wide programs as requested to lead overall network improvement

10+ years leading large-scale distribution operations
5+ years experience leading leaders in a large-scale distribution operation
Operational experience including leading complex operations and working to improve operations to reduce costs, improve customer service, and maximize quality both internally and externally
Experience motivating leaders to get the most of their people, while maintaining a highly engaged workforce and creating safe work environments
Be a strategic culture influencer
Financial and budgeting skills, P&L experience
Detailed experience in fulfillment systems (WMS, WCS, TMS, YMS) and experience improving operational systems maximize operational effectiveness
Experience reporting and using Excel (can perform complex functions) to make business and operation decisions
Bachelor's Degree in Business, Supply Chain, or Engineering required

General Manager – Distribution Center

Key skills