Lead the delivery and ongoing optimisation of Snowflake as the core data and MI platform.
Work with data engineers and platform teams to design, build and maintain Snowflake data models and pipelines.
Ensure Snowflake supports operational, client and programme MI needs across all services.
Define standards for data structures, usage and performance across Snowflake environments.
Design and deliver scalable MI and analytics solutions that support operational performance and transformation outcomes.
Translate operational and business requirements into Snowflake-based data products and dashboards.
Develop reusable, scalable data products aligned to common operational metrics and KPIs.
Enable data-led decision-making across frontline, operational leadership and executive audiences.
Apply analytical and statistical techniques to identify trends, risks and improvement opportunities.
Support root-cause analysis and performance insight across contact centre and back office operations.
Communicate insights clearly through visualisations and narratives tailored to different audiences.
Work closely with Operations, Transformation, PMO and Technology teams to align data delivery to programme priorities.
Support agile and MVP-based delivery approaches for data and MI products.
Partner with stakeholders to define requirements, priorities and success measures.
Ensure data quality, integrity and consistency across Snowflake-delivered MI.
Apply appropriate data governance, security and ethical standards.

Strong, hands-on experience delivering and using Snowflake in operational environments.
Proven experience delivering management information and analytics at scale.
Strong SQL skills and experience working with cloud-based data platforms.
Experience translating operational requirements into effective data and MI solutions.
Ability to work across data engineering, analytics and operational stakeholders.
Strong communication skills, able to present insight clearly to non-technical audiences.
Experience working in contact centre or large-scale operational environments (desirable).
Experience working with data visualisation tools and MI platforms (desirable).
Exposure to data science techniques, automation or advanced analytics (desirable).
Experience working in transformation programmes or complex delivery environments (desirable).

23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.

Data and MI Manager

Key skills