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Working Student, Customer Support – hybrid at Ackerherz | JobVerse
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Working Student, Customer Support – hybrid
Ackerherz
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Working Student, Customer Support – hybrid
Germany
Part Time
2 hours ago
$15 EUR
No Sponsorship
Apply Now
About this role
Role Overview
You answer questions and resolve issues from our members via email
You are the “Voice of the Customer”: you collect feedback and pass it on to the relevant teams
You contribute to small projects – e.g., improving our support processes or building our help pages
You work closely with our Customer Support Lead and gain deep insights into modern e‑commerce support
You will become part of a warm, committed team that supports one another 🤝
Requirements
You are a enrolled student looking for an exciting part-time job (15–20 h/week)
You enjoy start-up vibes and taking ownership
You work carefully, reliably, and enjoy helping others
You speak and write German fluently and accurately (C2) and have very good English skills (C1)
Bonus: initial experience in customer service or with ticketing tools (e.g., Zendesk)
Benefits
Work at a fast-growing start-up in the organic & e‑commerce sector
Hybrid setup: work from our Berlin office (Mitte) and remotely
Fair pay (€15/h) and paid vacation (20 days per year)
Free Ackerherz membership + 20% discount on everything in our shop
Open team culture, flat hierarchies and genuine opportunities to help shape the company
And of course: plenty of organic snacks in the office 😉
Apply Now
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