About this role
Role Overview
- You answer questions and resolve issues from our members via email
- You are the “Voice of the Customer”: you collect feedback and pass it on to the relevant teams
- You contribute to small projects – e.g., improving our support processes or building our help pages
- You work closely with our Customer Support Lead and gain deep insights into modern e‑commerce support
- You will become part of a warm, committed team that supports one another 🤝
Requirements
- You are a enrolled student looking for an exciting part-time job (15–20 h/week)
- You enjoy start-up vibes and taking ownership
- You work carefully, reliably, and enjoy helping others
- You speak and write German fluently and accurately (C2) and have very good English skills (C1)
- Bonus: initial experience in customer service or with ticketing tools (e.g., Zendesk)
Benefits
- Work at a fast-growing start-up in the organic & e‑commerce sector
- Hybrid setup: work from our Berlin office (Mitte) and remotely
- Fair pay (€15/h) and paid vacation (20 days per year)
- Free Ackerherz membership + 20% discount on everything in our shop
- Open team culture, flat hierarchies and genuine opportunities to help shape the company
- And of course: plenty of organic snacks in the office 😉