Responsibility for end-to-end system support of our robotic solution (software and hardware)
Serve as the technical point of contact for leading industrial customers worldwide, providing technical support and consultation
Respond to customer inquiries via ticketing system, email, video calls, and phone
Diagnose, troubleshoot, and resolve customer issues and provide on-site hardware support when required
Coordinate with logistics and operations to ensure timely resolution of issues
Escalate non-conformities to engineering, ensuring structured feedback loops
Work closely with field engineering, account managers, and quality assurance to continuously improve the customer experience
Stay up to date through continuous training on new products and software releases

Completed technical or IT education in an industrial environment (robotics, mechatronics, electronics, automation, computer science) or related field
You have a customer mindset, you place the customer at the center of decision-making and strive to create a positive and satisfying experience
Experience in a first-level support role or help desk environment with direct customer contact
Hands-on experience with hardware, systems integration, troubleshooting, or on-site technical support in an industrial or robotics environment
You are familiar with Linux and the routine use of the command line
Ability to understand new systems quickly and to grasp complex frameworks
Curiosity for customer problems and industrial solutions
Excellent communication skills and problem-solving skills to troubleshoot complex systems
Strong English language skills (written and verbal)

We offer you a very exciting and dynamic work environment
Opportunity to become part of a fast-growing company
Chance to leverage your experience and bring in your own ideas to grow our presence and build trust with our customers in North America

Customer Support Engineer

Key skills