Delivery Manager

Role Overview

• Manage and coordinate delivery projects, from configuration to post-launch hypercare;
• Act as the bridge between Product, Engineering, and Account Management, keeping everyone aligned on timelines, priorities, and next steps;
• Support existing client expansions (e.g. adding new features or regions) and smaller internal implementation efforts;
• Maintain project documentation — ensuring Jira boards, trackers, and notes are always up to date;
• Identify risks and escalate blockers early, keeping delivery timelines on track;
• Help ensure that every project — no matter how small — delivers a great experience to our clients and internal stakeholders.

Requirements

• 3–4 years of experience in project or implementation management;
• Travel tech or TMC background is a must — you understand GDS/NDC systems, airline workflows, and travel terminology;
• Comfortable working in a technical environment — able to follow discussions about APIs, data flows, or configurations (no coding required);
• Proficient with project management tools like Jira, Monday.com, or Wrike;
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously;
• Strong communicator — written and verbal — with a collaborative, no-ego attitude;
• Proactive and resourceful — takes ownership, follows up, and doesn’t let things slip;
• Fluent in English (our working language).