Achieve or exceed claims management case load and goals, applying sound judgment and legal knowledge.
Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned.
Actively manage each claim assigned in a way that produces the most timely and cost-effective resolution.
Build and maintain positive and productive working relationships with internal and external customers.
Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable.
Support our data collection efforts and models using our Agentic Claim Experience (ACE) system.
Identify and escalate insights into emerging claims trends across industries and key business segments.
Offer user-level feedback to support the continuous improvement of our claims handling processes.

At least 10 years of professional experience, with at least 5 years of experience litigating or managing professional liability claims.
Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
Proven ability to work both independently on complex matters and collaboratively as a team player.
High level of personal initiative and leadership skills.
Exceptional time management, problem solving and organizational skills.
Comfort and skill operating in a paperless claims environment. Familiarity with Google Workplace is preferred.
Willingness to quickly adapt to change and use creative thinking and data-driven insights to overcome obstacles to resolution.
Strong communication skills, both verbal and written.
Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).

Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan.
Health, Dental, and Vision Coverage: We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members.
401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement.
Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay.
Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office.
Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office.
Wellness stipend: $100 per month to spend toward an item or service that supports your wellness.
Book stipend: To support your intellectual development, we offer a book stipend for relevant materials.
Professional Development Reimbursement: We provide up to $500 annually for courses, workshops, or certifications.
No working birthdays: Take your birthday off, giving you the opportunity to relax.
Charitable Contribution Matching: For every charitable donation, we will match it dollar for dollar, up to $150 per year.

Claims Manager – Professional Liability

Key skills