Develop a strategic plan for the department, focusing on integrating technical services into operations.
Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality.
Contribute to standardization of the user journey for each technical service across our markets.
Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers.
Ensure alignment with national guidelines for technical services in each market.
Build internal capacity to adhere to new standards across all offers and markets.
Document learnings around the implementation of new offers to enhance future efforts.
Ensure the achievement of deliverables for technical services in all markets.
Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance.
Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

Background in Public Health with proven experience in designing and measuring public health programs (mandatory).
Qualified Clinician e.g. RN, NP, PA, MD, or equivalent (advantageous).
Applicants must be resident in Uganda, South Africa, Ethiopia, or Nigeria, or have firsthand, lived experience in at least two of these markets—demonstrated through long-term professional engagement within the local context.
Minimum 10 years of experience working with SGBV, Mental Health and clinical Quality Assurance.
At least 3 years in a similar role, leading the strategies and the department for SGBV, Mental Health and clinical Quality Assurance.
Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP).
Must be detail-orientated and take pride in helping the team to deliver on high-quality outputs.
Excellent project management, written, analytical, and documentation skills.
Ability to translate health systems processes into user journeys and understand implementation on the ground.
Strong knowledge and experience in MERL is a great advantage.
Experience working in digital health is a plus.

Benefits and allowances tailored to your location.
Flexible work arrangements, including remote or hybrid options where applicable.
A personal development budget of €500 per year to invest in your professional growth.
Comprehensive time off package, including 5 days of wellness leave, all regional public holidays, maternity and parental leave according to local regulations, and unlimited holidays (as long as you coordinate with your team, you’re good to go!)
The opportunity to shape a growing, impactful product and leave your mark on how we work.
A culture built on trust
we believe you’ll do your best without the need for unnecessary rules or micromanagement.

Technical Services Director

Key skills