Assist in maintaining relationships with VIP customers by responding to inquiries and resolving any issues in a timely and professional manner.
Support the VIP team in executing personalized promotions and campaigns tailored to high-value clients. Ensure all communications are delivered on time and aligned with the brand's strategy.
Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance. Help identify opportunities to improve VIP engagement and retention.
Work closely with other departments, such as Marketing, CRM, and Customer Support, to ensure VIP customers receive consistent and high-quality service across all touchpoints.
Assist in identifying VIPs, monitor their activity and make sure we are proactively engaging with them to understand their needs and ensure they are receiving the appropriate level of service.
Help organize and coordinate VIP events, ensuring a seamless experience for clients. This includes managing invitations, logistics, and follow-up communications.
Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.

Relevant experience in customer relationship management, marketing, or hospitality, preferably in roles involving direct customer interaction or VIP service.
Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers. Excellent organizational skills and attention to detail are essential.
Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP clients’ needs.
Capable of handling multiple tasks simultaneously in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required. Familiarity with CRM tools and data analysis is a plus.
English at an intermediate level is enough for day-to-day interactions, and any additional languages are a plus.
A keen interest in the iGaming or entertainment industries is desirable, along with the drive to grow in the VIP management field.

Junior CRM & Operations

Key skills