Manage a portfolio of existing top-tier and strategic customer accounts.
Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
Empathize with every aspect of our customer’s experience, from onboarding to renewal.
Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
Represent the voice of the customer across the organization to inform our sales process and product roadmap.
Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
Assist in workshops to help customers leverage the full value of VGS solution.

4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions
Experience growing an existing account base, comfortable with pitching new products and negotiating
Experience in maintaining a minimum of 95% renewal revenue to minimize churn
Drive new business growth through greater customer advocacy
Experience working with complex, multi-divisional, multi-geographical customers
Experience driving process improvement and building new processes in a startup environment
Strong leadership, project management, presentation skills and a bias for action
A high-degree of empathy, impressive executive presence, and communication abilities
Ability to create structure in ambiguous situations and design effective processes
Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams
Experience with tokenization, payment processing, cryptology, and security products highly desired
Out of the box thinker that thrives in a fast paced startup environment
Travel required
BA/BS preferred

Flexible work hours and flexible PTO
Competitive health benefits
VGS stock options
401k plan, with employer matching 4% and immediate vesting (available only for US employees)
Life & disability insurance
Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set up allowance
Professional learning reimbursement

Senior Account Manager

Key skills