Lending Support Specialist
Wrexham, Wales, United Kingdom of Great Britain and Northern Ireland
Full Time
2 hours ago
No Sponsorship
Key skills
Communication
About this role
Role Overview
As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines. Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met.
Requirements
- An experience of working in a relevant environment market/context, i.e. front-line broker/customer service within mortgages
- A proven track record of understanding brokers’ needs and delivering excellent customer service; able to remain calm under pressure
- IT literate, including Microsoft Office
- Strong professional communication skills, both oral and written with experience in sharing information effectively, in a clear, concise, and professional manner
- Experience in making timely and informed decisions
- Flexibility and open to change and innovation
Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
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