NOC and Tier 1 Support Specialist - Temporary Position

Description

About ThetaRay:

ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. 

Our technology empowers customers to expand into new markets and introduce groundbreaking products.

Thetaray is a culture-driven company. Our values are at the heart of our success. By joining us, you'll have the opportunity to embody these values and inspire others through your actions.

Why Join ThetaRay?

At ThetaRay, you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.

Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at ThetaRay – where innovation meets purpose.

We are looking for an NOC and Tier 1 Support Specialist to join our innovative Technical Support team. As an NOC and Tier 1 Support Specialist, you will be a crucial part of our first-response team, ensuring the smooth operation of our systems.

The role involves working in shifts, including afternoons, nights, and weekends, at our offices in Hod Hasharon. The position is available on either a full-time or part-time basis.

Please note that this is a temporary position for a period of 4 months.

This is an entry-level role that offers an exciting opportunity to work with cutting-edge technologies and gain valuable experience in a dynamic support environment. We are looking for motivated individuals who thrive in a fast-paced, collaborative setting.

Requirements

- Proficient in using the following tools and technologies:

• Linux Command Line Interface (CLI)
• Slack
• Logz.IO
• Jenkins Jobs
• Basic concepts of Kubernetes ("Kubernetes 101")

- Familiarity with Customer Service and Support practices and processes.

- Excellent communication skills, both written and verbal.

- Willing to work in shifts afternoons, nights, weekends, and Holidays.

- Fluent in English.