Understand their strategic goals and proactively create success plans to drive measurable outcomes.
Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI.
Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.
Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities.
Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed.
Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.

7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations.
Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges.
Proven track record leading large, cross-functional projects or programs (e.g., digital transformation, analytics rollouts, or multi-site initiatives).
Ability to translate technical solutions into business value for process manufacturing clients.
Strong knowledge of process manufacturing operations and KPIs to drive adoption and success.
Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships.
Experience managing renewals and driving account growth in complex, global organizations.
Strong business acumen with a data-driven mindset—you know how to use customer health indicators to pivot strategies when needed.
Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus.
Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations.
Current or prior experience using Seeq's product is a huge plus.

Senior Customer Success Manager – Industrial Analytics

Key skills