Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.

Currently a practicing dentist in Egypt
3+ years of professional work experience. Experience in B2B SaaS owning a high volume book of business and / or in dentistry is preferred.
Excellent communication and interpersonal skills
Exceptional organizational skills
Excitement to learn about artificial intelligence and dentistry
Strong work ethic to achieve results in a high-growth startup environment

Customer Success Manager

Key skills