Senior Customer Success Manager

DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Senior Customer Success Manager to drive strategic partnerships, retention, and growth for high-value SMB customers, ensuring measurable business outcomes throughout the customer lifecycle.

Responsibilities:

• Own a High-Value Book of Business. Manage a tailored, high-value portfolio of customers in key strategic markets, delivering deep, high-touch engagement to drive strong customer health, retention, and expansion
• Drive End-to-End Customer Outcomes. Own the full customer lifecycle—from onboarding and adoption through renewal and growth—ensuring customers realize measurable ROI and long-term value from our platform
• Lead High-Impact Customer Engagement. Develop and execute tailored account strategies, including leading high-impact business reviews and planning sessions with senior and executive stakeholders
• Act as a Trusted Advisor. Build deep relationships with key decision-makers, providing strategic guidance that influences customer business outcomes and long-term success
• Partner Closely with Account Management. Collaborate in a highly integrated way with Account Managers to drive expansion opportunities, co-own growth strategy, and deliver a seamless customer experience
• Leverage Data to Drive Business Impact. Analyze customer performance, ROI, and product adoption to proactively identify risks and opportunities, and drive data-informed recommendations at both the account and portfolio level
• Influence Cross-Functional Strategy. Surface insights from your portfolio to inform product, go-to-market, and customer experience improvements, acting as a voice of the customer internally

Requirements:

• 5+ years of experience working in Customer Success, Account Management, or a similar customer-facing role with strong verbal and written communication skills
• Experience managing a portfolio of customers with varying levels of complexity, and can balance efficiency with personalization
• Comfortable building relationships with stakeholders and can influence outcomes through strong communication and business acumen
• Data-driven, with the ability to interpret performance metrics and translate insights into actionable strategies
• Highly organized, with the ability to manage multiple priorities while maintaining attention to detail and focus on strategic objectives
• Passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
• Prior experience working in the hospitality or restaurant industry is a strong plus