Build strong customer relationships as a trusted advisor with senior customers and industry stakeholders
Deepen the relationship to ensure retention and growth
Immerse self and team in customers' business: understanding their challenges, goals, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows customer's products inside out and applies this knowledge to deliver innovative, ambitious customer plans and service
Lead periodic strategic planning efforts, advisory/strategy consulting engagements, teaming with Client Partners, capability leaders, alliances and sales leadership
Works closely with the Client Partner, Growth, Capability, and other teams to develop proposal/ presentation content and strategy for expansion of work/new work
Partner with capability leaders to ensure delivery of the right solutions for customers, in line with revenue and resource needs
Understand customer commercial framework and works with capability leadership to ensure business is run profitably; ensures forecasting is accurate
Manage a team of 5-6 direct reports
Hire, retain, develop and engage top level talent that inspires the trust and confidence of our customers and in turn becomes the reason why customers want to work with us

Bachelor's degree
15 + years experience relevant digital experience disciplines
Experience client management roles, with a strong track record of driving client retention and business growth
Experience managing and developing a portfolio of clients, including leading a team of Account Directors
Experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, invoicing, reporting financials to company executives

VP, Group Account Director

Key skills