Senior Project Manager

Role Overview

• Lead and manage ecommerce web development projects, coordinating and managing all aspects of project delivery, including defining and translating multiple client business outcomes and product requirements into clear, actionable roadmaps and project plans and managing the execution against those plans. Defining team capacity and resource requirements, tracking and reporting, and controlling scope and mitigating risks at the project level.
• Facilitate regular workshops and meetings such as definitions, requirements gathering and prioritization sessions, concepting and design/UX reviews, prototyping and testing, product demos and stakeholder review and feedback sessions.
• Employ agile or hybrid-agile methodologies as appropriate while being adaptable to select best practices for efficient project delivery and effective production workflows across multi disciplinary teams.
• Work with the Product Consultant and Client Services to conduct project meetings including scrum or other ceremonies, with clear agendas and actionable outcomes to track work across various teams for a number of clients.
• Work with the PMO and Delivery team to track, manage & report on project budgets, timelines, and resource allocations, ensuring efficient project delivery.
• Identify, communicate and mitigate risks while balancing the business needs versus technical constraints and knowing when to escalate accordingly to senior stakeholders to proactively resolve issues.
• Act as the primary project delivery point of contact for client and team stakeholders, providing regular updates on project progress, key milestones, releases and any changes in scope.
• Continuously engage with the client, account leadership and team to ensure we deliver the value expected of each engagement.
• Foster a one-team mindset, actively monitoring and reporting team morale.

Requirements

• 5+ years of demonstrated track record leading teams delivering end-to-end digital solutions in an agency or product organization, ideally with leading global brands, with proven experience delivering web product launches.
• Previous experience as a Digital/Web Project Manager or in a project management role leading large delivery teams in software development, web technologies and/or ecommerce products.
• Ability to thrive in a fast-paced eCommerce environment, managing multiple client requests, queries, and services with a sense of urgency and efficiency. Impeccable organizational skills are essential, along with the ability to shift priorities quickly and seamlessly while maintaining high standards and accuracy.
• Strong understanding of the software development lifecycle, CI/CD and project management methodologies including agile, hybrid-agile, scrum, kanban and others.
• Knowledge of technical concepts and tools (ie. AI, machine learning, data analytics, cloud computing, commerce, platform integrations).
• Is a plus to have experience leading headless implementations of various platforms: e-commerce (CommerceTools, BigCommerce, or similar), CMS (Contentful, Contentstack, or similar), Loyalty (Talon.one, EagleEye, or similar), Identity (Stytch, Okta, Auth0, or similar) and Personalization (Ninetailed, Segment, or similar).
• Proficiency using project management software tools and collaboration platforms. -Jira/Confluence, Google Suite, Miro are essential. Other tools including MS Teams, Notion, Instagantt, Smartsheet could be an advantage.

Tech Stack

• Cloud

Benefits

• Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
• An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
• Vacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.
• Benefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.