Director of Network Engagement, Customer Success

Role Overview

• Own the operational onboarding and integration of new partners
• Serve as the primary relationship manager for top priority network partners
• Operationalize clinical programs and value-based care constructs
• Support reporting, billing, and compliance tracking
• Develop dashboards and reporting tools that inform BD strategy
• Work closely with internal teams to align with partner insights

Requirements

• 6–10+ years of experience in healthcare operations, partner engagement, or business development roles
• Experience in value-based care, post-acute care, or healthcare services strongly preferred
• Willingness to travel up to 20% for executive and partner meetings
• Demonstrated success leading partner onboarding, implementation, or network integration
• Excellent project management and communication skills
• Comfortable working cross-functionally with clinical, operational, and executive stakeholders
• Strong analytical instincts; ability to translate data into strategy and action
• Entrepreneurial mindset with the ability to operate independently and drive results
• Prior experience in a startup, high-growth, or matrixed environment a plus

Benefits

• Competitive salary and title commensurate with experience
• Health, dental, and vision insurance
• Generous PTO and flexible work environment
• Mission-driven culture and the opportunity to improve the lives of people with dementia and their caregivers