Own Customer Success and Delivery outcomes across US Federal and Americas enterprise customers
Define and operate a regional post-sales model aligned with both commercial enterprise requirements and federal security frameworks
Translate customer mission and business objectives into structured success plans, milestones, and measurable outcomes
Drive long-term retention, expansion, and platform adoption through consistent execution and customer trust
Own the post-award lifecycle from contract execution through deployment, activation, and steady-state operations
Ensure rapid time-to-value for AI workloads deployed on Armada’s edge infrastructure platform
Lead delivery governance across hardware, networking, platform infrastructure, and AI workload readiness
Establish repeatable deployment playbooks, delivery processes, and operational runbooks suitable for both enterprise and government environments
Lead deployments operating under FedRAMP Moderate and High environments and classified infrastructure requirements
Partner with federal security and compliance teams on ATO processes, continuous monitoring, and audit readiness
Build trusted advisor relationships with senior government officials, enterprise executives, and mission leaders
Drive adoption of Atlas, Galleon with AEP, and Leviathan AI Factory deployments integrated with Bridge GPU-as-a-Service
Define and monitor customer health indicators tied to mission success, platform adoption, and operational stability.

10+ years of experience in customer success, technical delivery, program leadership, or professional services
Experience leading large enterprise or federal technology deployments
Active TS/SCI clearance preferred; Full Scope Polygraph strongly desired
Strong technical foundation in AI infrastructure, edge computing, data center platforms, and GPU-accelerated workloads
Demonstrated success delivering outcomes in regulated, classified, or mission-critical environments
Executive-level communication skills with experience engaging senior government and enterprise stakeholders.

Medical, dental, and vision (subsidized cost)
Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
Retirement plan options, including 401(k) and Roth 401(k)
Unlimited paid time off (PTO)
15 paid company holidays per year

Senior Director, Customer Success – Delivery

Key skills