About this role

Manage processes associated with the order to cash and reverse distribution operations for a pharmaceutical client’s vaccine portfolio.
Engage with the client’s customer base and trading partners to provide order and administrative support.
Ensure compliance and accuracy throughout the entirety of the interaction.
Develop and maintain strong customer relationships to understand operational requirements.
Achieve customer satisfaction through front-line contact with the client’s customers.
Handle & respond to inbound customer calls within parameters set by customer service levels.
Maintain attention to detail while balancing efficient communication through multiple channels of communication.
Proactively identify opportunities for process improvements.

Excellent English communication skills, spoken and written.
Minimum of 2 years in a customer service environment preferably a call center.
PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).
Experience supporting customers with various e-commerce and ticketing systems.
Comfortable making inbound and outbound calls.
Understanding of web navigation and standard browser software (i.e., Chrome and/or Firefox).
Experience using standard process management methodologies.
BA or BSc preferred (health/life sciences degree is an asset).
Experience in the pharmaceutical and/or health/life sciences industry an asset

Customer Service/Call Center Specialist – Pharmaceuticals Service Center

Key skills