The E-Commerce Specialist plays a critical role in driving online sales performance and improving the digital customer journey through proactive customer engagement, order recovery, and website optimization.
This role is focused on converting abandoned cart leads into completed purchases, directly contributing to revenue growth and enhancing the overall customer experience.
A strong communicator with a customer-focused and sales-oriented mindset, the E-Commerce Specialist engages customers via phone, SMS, and email to address questions, overcome objections, and guide them through successful order completion.
This position also manages incomplete or failed transactions, ensuring all orders are accurate, fully completed, and properly documented.
Working cross-functionally with sales, marketing, customer support, and development teams, the E-Commerce Specialist supports e-commerce campaigns, troubleshoots checkout issues, and contributes to ongoing website quality assurance efforts.
The role requires curiosity about customer behavior and a willingness to learn and apply sales systems and processes to improve outcomes.
Success in this position is measured by the ability to recover lost sales opportunities, improve conversion rates, maintain high data accuracy, and support continuous improvement in e-commerce functionality and overall customer experience.

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
A valid driver's license, subject to successful verification through a DMV check, is mandatory
High School Diploma or GED or equivalent combination of education and experience is required
Associate degree (A.A.) or equivalent education in a related field of study is preferred
0–2 years of experience in a call center, e-commerce, or online order fulfillment environment required
Basic understanding of sales processes, online ordering, telecommunications, website navigation, and customer purchase journeys required
Strong attention to detail with the ability to maintain accuracy across systems and sales campaign updates required
Familiarity with customer service principles and handling customer inquiries or issues preferred
Experience with Salesforce, HubSpot or similar CRM/order management systems preferred
Proficiency in Genesys for data tracking and reporting preferred
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Bilingual communication skills are considered a plus, particularly when serving diverse communities

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
A culture built on integrity, mutual respect, and a shared purpose

E-Commerce Specialist

Key skills