Associate Operations Manager

Role Overview

• Manage and oversee Global Operations within defined domains in Nepal, ensuring alignment with business objectives.
• Drive cross-functional operational excellence and continuous improvement initiatives.
• Mentor and support junior team members and operational leads to build execution capability across teams.
• Champion the achievement of key Operations OKRs, driving ownership and accountability across the team.
• Serve as a trusted advisor to the Country Manager and leadership team, providing insights and guidance on operational risks, opportunities, and strategic alignment.
• Build strong cross-functional relationships to influence decision-making and support enterprise goals.
• Manage the organization’s global travel strategy, ensuring compliance with company policies, cost optimization, and sustainability goals.
• Oversee vendor performance, contract management, and travel-related risk mitigation.
• Lead Nepal facility operations, policies, and vendor partnerships to ensure efficient, compliant, and sustainable work environments.
• Oversee day-to-day facility operations, maintenance, space management, and asset control.
• Develop and implement facility management plans, preventive maintenance schedules, and sustainability initiatives.
• Ensure compliance with health, safety, environmental, and statutory requirements; lead audits, inspections, and corrective actions.
• Negotiate and manage vendor contracts for facilities and related services to ensure value, quality, and cost efficiency.
• Review procurement processes and maintain effective vendor relationships to ensure service reliability.
• Lead facilities projects such as renovations, relocations, and upgrades with minimal business disruption.
• Guide and mentor the facilities team; champion operational KPIs and accountability within the department.
• Act as the POC for compliance, audits, and operational reviews, ensuring accurate reporting and closure of gaps.
• Liaise with landlords, vendors, and internal stakeholders to maintain smooth, reliable facility operations.
• Support business continuity planning and risk management related to infrastructure and workplace safety.
• Design and oversee a global F&B strategy that enhances employee well-being and strengthens company culture.
• Lead planning and execution of global and executive events, ensuring alignment with company culture and priorities.
• Define and monitor KPIs to measure event impact and return on investment.
• Manage operational budgets, including forecasting, financial reporting, and long-term resource planning.
• Identify cost-saving opportunities while maintaining service quality and compliance.
• Act as a role model for the organization’s Culture Code, embedding values and behaviors into operational decision-making.
• Ensure compliance with InfoSec, legal, and internal control requirements across operational functions.
• Lead teams through periods of change, building resilience and accountability.
• Develop succession plans, performance goals, and continuous development initiatives to foster a high-performance culture.

Requirements

• Strong technical knowledge of facilities management, repair, and maintenance.
• Proficiency in security systems, access control, and safety compliance.
• Solid understanding of health, safety, and environmental regulations.
• Skilled in vendor negotiation, contract management, and performance monitoring.
• Ability to plan and optimize space utilization and workplace layouts.
• Competence in energy management, sustainability, and cost efficiency.
• Strong communication, coordination, and stakeholder management skills.
• Effective problem-solving and decision-making using data-driven insights.
• Demonstrated teamwork, accountability, and adaptability in a fast-paced environment.
• Leadership capability to guide, support, and influence team performance.
• High integrity, attention to detail, and commitment to operational excellence.
• Ability to manage emergencies calmly and ensure business continuity.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey! Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!