Investigate, track, find solutions, and resolve support issues and questions
Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
Build strong relationships with clients and team members
Be available on rotation with a cell phone for urgent after-hours support issues
Travel domestically and internationally on occasion

Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking
Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately
A commitment to excellent customer service and dedication to creating great outcomes and working relationships
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc...)
Current valid passport or able to obtain one promptly if required
Undergraduate degree or certifications in related technical area would be preferred

Excellent work/life balance including a 4 ½ day working week
Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)
Medical and Life insurance
Volunteer day, enhanced paid parental leave and wellness benefits
Strong mentoring & career development focus
Fun team events including the Vista Innovation Cup

Support Specialist

Key skills