Establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets.
Scale, optimize, and continually develop the Imagine Pediatrics centralized member contact and engagement center, which will process both inbound and outbound communications across call, email, and SMS/MMS.
Refine, create, and define strategy and direction to lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatric’s clinical program.
Lead centralized outreach team to support timely initial member outreach and initial enrollment for each Health Plan partner.
Be accountable for executing enrollment targets through team build, performance management, including regular Q/A, training & development, coaching & mentoring.
Serve as a strategic thought leader and partner with Product, Engineering, and Data teams to inform the technical and analytical infrastructure necessary to deliver on engagement targets and objectives.

10+ years of healthcare experience; 3+ years of management experience, preferably with experience in a start-up or hypergrowth environment.
Demonstrated success in the patient engagement space, ideally prior experience in the Medicaid space, and leading centralized and remote teams.
Track record of leading teams and building operations functions from the ground up.
Ability to identify and manage key operations metrics and budgets to meet or exceed targets and establish best-in-class scalable engagement models.
Experience establishing and executing against organizational goals, policies, and procedures.
Demonstrable track record of working well across teams and with external partners.

Director, Member Engagement

Key skills