Senior Services Engagement Director

Role Overview

• Own and drive Professional Services revenue across a defined region or set of named accounts through strategic account and services-led business planning.
• Identify, qualify, and develop services-specific opportunities, building and maintaining a strong Professional Services pipeline.
• Lead services sales motions by positioning consulting, implementation, migration, and optimization offerings aligned to customer business outcomes, including AI-powered CX, automation, analytics, and orchestration use cases.
• Design and deliver compelling, outcome-based messaging and proposals that clearly articulate the value of Genesys Professional Services, including AI-driven efficiency, experience improvement, and ROI.
• Partner closely with Account Executives, SDRs, Solution Consultants, and delivery leadership throughout the customer buying cycle—from initial engagement through retain and grow phases.
• Meet and exceed quarterly and annual Professional Services revenue targets.
• Serve as a trusted advisor to customer executives and key stakeholders, guiding customers on transformation roadmaps, including AI adoption, governance, and best practices.
• Navigate and influence complex customer environments to negotiate and close Professional Services deals.
• Ensure tight alignment between sold services and successful delivery, working closely with delivery teams to set expectations and drive customer satisfaction.
• Proactively identify opportunities to expand services footprint within existing customers, including AI enablement, optimization, and innovation services.
• Maintain a deep understanding of market trends, customer buying behaviors, and competitive dynamics related to Professional Services, AI-enabled CX, and digital transformation.
• Drive high levels of customer satisfaction, retention, and long-term account growth through services success.
• Ensure customers are continuously informed of new and evolving Genesys Professional Services and offerings, including new AI capabilities and service packages.

Requirements

• Demonstrated success selling Professional Services within a SaaS or cloud-based technology organization.
• Proven track record of owning and closing services-led revenue, including complex, multi-stakeholder engagements.
• Experience selling on-premise to cloud transformation services, including migration and modernization initiatives.
• Strong background in CCaaS, CX, or adjacent enterprise software industries, with exposure to AI-driven platforms or solutions preferred.
• 5–7+ years of experience in SaaS or cloud software sales, with significant exposure to Professional Services sales motions.
• Clear understanding of how Professional Services drive customer adoption, value realization, and long-term revenue growth, including the role of AI in accelerating outcomes.
• Strong account planning, opportunity management, and negotiation skills.
• Proven ability to communicate and present effectively to executive-level stakeholders.
• Consistent history of expanding pipeline and revenue within existing accounts while contributing to net-new growth.
• Experience leading complex, long-cycle sales processes with measurable revenue success.
• Ability to travel up to 50%.

Tech Stack

• Cloud

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments