Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus.
Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps.
Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results.
Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success.
Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most.
Proactively manage escalations and challenges with maturity and urgency.

5+ years’ experience in Mid Market to Enterprise B2B SaaS Customer Success or Account Management, ideally both
Proven ability to manage complex portfolios and own commercial outcomes, including renewals and expansions.
Confident in the boardroom: you can present to C-Level execs, lead strategic conversations, and influence decision-making.
Skilled in account planning, identifying whitespace, and navigating enterprise-level relationships.
Resilient, curious, and proactive
you thrive in a fast-moving environment and bring others along with you.

Remote Work Model: We are particularly interested in candidates based in North Carolina area, as this region best aligns with our UK time zone requirements.
Career development: Many of our team members have been promoted from within
Mentorship matters: Learn from a supportive and experienced manager.
Take ownership: Manage processes and influence our growth goals.
Work at pace: We’re a growth start-up so we can build and iterate quickly.
Create difference: Identify and implement positive change.
Key role, massive impact: Be a key advocate and champion for us in the market.

Account Manager

Key skills