Account Manager

Role Overview

• Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus.
• Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps.
• Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results.
• Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success.
• Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most.
• Proactively manage escalations and challenges with maturity and urgency.

Requirements

• 5+ years’ experience in Mid Market to Enterprise B2B SaaS Customer Success or Account Management, ideally both
• Proven ability to manage complex portfolios and own commercial outcomes, including renewals and expansions.
• Confident in the boardroom: you can present to C-Level execs, lead strategic conversations, and influence decision-making.
• Skilled in account planning, identifying whitespace, and navigating enterprise-level relationships.
• Resilient, curious, and proactive
• you thrive in a fast-moving environment and bring others along with you.

Benefits

• Hybrid Work Model: Three days in, two from wherever!
• Career development: Many of our team members have been promoted from within.
• Mentorship matters: Learn from a supportive and experienced manager.
• Take ownership: Manage processes and influence our growth goals.
• Work at pace: We’re a growth start-up so we can build and iterate quickly.
• Create difference: Identify and implement positive change.
• Key role, massive impact: Be a key advocate and champion for us in the market.