Key skills
Communication
About this role
Role Overview
- Assist customers via chat, email, and social media, providing prompt and efficient support;
- Track orders, exchanges, returns, and delivery status;
- Log customer interactions and assist in resolving issues in coordination with other departments;
- Identify opportunities to improve processes and the customer experience.
Requirements
- Excellent written and interpersonal communication skills;
- Organized and responsive in handling customer inquiries;
- Familiarity with customer service tools and e-commerce platforms;
- Previous customer service experience is a plus.