Client Relationship Management: Build and maintain strong, positive relationships with clients to ensure their satisfaction and retention.
Client Onboarding: Manage the onboarding process for new clients, ensuring a smooth and efficient transition to our services.
Briefing Management: Coordinate and streamline project briefings to ensure client needs are understood and met by our team.
NPS Research: Conduct Net Promoter Score (NPS) surveys to assess and continuously improve customer satisfaction.
Continuous Improvement: Identify opportunities to improve processes and the customer experience, implementing proactive improvement strategies.
CRM Monitoring: Oversee and optimize CRM usage both internally and with clients’ sales teams.
CRM Implementation: Assist clients’ sales teams with effective implementation and use of CRM tools.
Vision ADS Methodology: Monitor the development and application of our methodology, ensuring it is implemented and followed effectively.
Demand Management: Support the organization and management of requests from micro clients, ensuring their needs are addressed efficiently and effectively.
Communication with Support Teams: Coordinate and follow up with support teams to ensure projects progress as planned and report status updates to leadership.
Documentation: Manage the submission of documents and spreadsheets, ensuring all relevant information is accessible and organized.
Requirements
Previous experience in customer success or project management roles.
Strong communication and interpersonal skills.
Ability to manage multiple accounts and projects simultaneously.
Ability to work proactively and autonomously.
Familiarity with CRM tools and project management practices.