ensure customers enter the market efficiently and ready to perform successfully to earn money
manage new and existing customer onboarding from start to finish and providing ongoing account support
be the primary point of contact for our customers throughout their onboarding journey
partner with our Sales, Operations, and Energy Markets teams to deliver the best possible experience to our customers
drive adoption and expectations at the beginning stage of the customer journey
schedule and lead business meetings with our internal teams and customers
effectively communicate the onboarding status to avoid any delays
ensure seamless internal handoff to drive efficient onboarding
continue to support our customers and sales teams beyond onboarding with account related questions
Requirements
You are process-minded and love developing new, more efficient ways to do things
You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
You are organized and can collect and maintain comprehensive and accurate records
You love customers and want to work with them daily
You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
You find fulfillment in helping others succeed
You have strong empathy for customers AND passion for revenue and growth
You have excellent communication and presentation skills
You have the ability to shift priorities quickly when necessary
You are great at cross-functional collaboration
You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
You understand or are interested in the role of demand-side resources in energy markets
You want to work with the best team in the energy industry
You have 3+ years experience in customer-facing role(s). Experience working with operations leaders at commercial, industrial, and institutional facilities a plus
You have a relevant Bachelor’s degree (preferred)
You are excited to work remotely
Experience in the energy industry and/or working with our customer profile is required
Benefits
flexible leave for full-time employees
parental leave
comprehensive benefits package to promote health, wellness, and financial security