Key skills
SalesforceCommunicationCollaborationPresentation SkillsSales
About this role
Role Overview
- ensure customers enter the market efficiently and ready to perform successfully to earn money
- manage new and existing customer onboarding from start to finish and providing ongoing account support
- be the primary point of contact for our customers throughout their onboarding journey
- partner with our Sales, Operations, and Energy Markets teams to deliver the best possible experience to our customers
- drive adoption and expectations at the beginning stage of the customer journey
- schedule and lead business meetings with our internal teams and customers
- effectively communicate the onboarding status to avoid any delays
- ensure seamless internal handoff to drive efficient onboarding
- continue to support our customers and sales teams beyond onboarding with account related questions
Requirements
- You are process-minded and love developing new, more efficient ways to do things
- You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
- You are organized and can collect and maintain comprehensive and accurate records
- You love customers and want to work with them daily
- You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
- You find fulfillment in helping others succeed
- You have strong empathy for customers AND passion for revenue and growth
- You have excellent communication and presentation skills
- You have the ability to shift priorities quickly when necessary
- You are great at cross-functional collaboration
- You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
- You understand or are interested in the role of demand-side resources in energy markets
- You want to work with the best team in the energy industry
- You have 3+ years experience in customer-facing role(s). Experience working with operations leaders at commercial, industrial, and institutional facilities a plus
- You have a relevant Bachelor’s degree (preferred)
- You are excited to work remotely
- Experience in the energy industry and/or working with our customer profile is required
Benefits
- flexible leave for full-time employees
- parental leave
- comprehensive benefits package to promote health, wellness, and financial security