Customer Success

Role Overview

• Client Relationship: Develop and maintain strong, positive relationships with clients, ensuring their satisfaction and retention.
• Client Onboarding: Manage the onboarding process for new clients, ensuring a smooth and efficient transition to using our services.
• Briefing Management: Coordinate and optimize project briefings, ensuring client needs are understood and addressed by our team.
• NPS Surveys: Conduct Net Promoter Score surveys to assess and continuously improve customer satisfaction.
• Continuous Improvement: Identify opportunities to improve processes and the customer experience, implementing proactive improvement strategies.
• CRM Monitoring: Oversee and optimize CRM usage both internally and with clients' sales teams.
• CRM Implementation: Assist clients' sales teams with the implementation and effective use of CRM tools.
• Vision ADS Methodology: Monitor the development and application of our methodology, ensuring it is implemented and followed effectively.
• Demand Management: Assist in organizing and managing requests from micro clients, ensuring their needs are met efficiently and effectively.
• Communication with Support Teams: Coordinate and follow up with support teams, ensuring projects progress as planned and reporting status to leadership.
• Documentation: Manage the submission of documents and spreadsheets, ensuring all relevant information is organized and accessible.

Requirements

• Previous experience in customer success or project management roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Ability to work proactively and independently.
• Familiarity with CRM tools and project management practices.
• Experience in digital marketing is a strong plus.