sharing insights based on available data and analytics to make more informed decisions around optimizing the social media strategy locally and globally
capturing competitive intelligence, emerging trends and practices across key competitors and industry leaders
conduct learning sessions, develop playbooks, and create a self-service model that shares information
possess working knowledge of and familiarity with day-to-day SM community management and social media operations such as content creation processes, leveraging a robust editorial and content strategy, understanding of core data analytics platforms
SOV and SOM (e.g., Sprout Social, Google Analytics, Datorama for starters) and KPI development
create and publish relevant, original, high-quality social content for the brand – who we are, what we do, core capabilities, IonQ differentiators
has exceptional storytelling skills
partner and tap creatives to package and promote content for effective delivery and distribution across social media platforms
develop and maintain a comprehensive content calendar to enable cross-functional alignment on timing of communications
put forward paid social recommendations
identify opportunities for content amplification against priority stakeholders around the globe
manage external agency partners/vendors who provide guidance, strategic insight and serve as an extension of the team
create and partner with community management teams to drive and oversee the ongoing development of platforms
partner with legal, compliance and other teams to understand ongoing regulatory requirements, issues, develop necessary updates to the social media policy and ensure new practices are understood and implemented
develop analytics to identify trends and themes, implement a test and learn approach, and optimize social media strategy
oversee social listening to help mitigate any issues and protect the brand across key channels
work with outside partners (including videographers, graphic artists, and video editors) on story briefings, planning process, creating compelling content across a variety of channels (video, podcast, newsletter, social media, short/long-form written, infographics)
establish a social media strategy for IonQ which includes strategic distribution of content representing the brand’s pillars, paid social, social governance framework, and determining the appropriate social media ecosystem
evaluate, identify, and onboard the Social Media tech stack for effectiveness and efficiency, including social media publishing, listening and care, employee advocacy, and data analysis, creative content design platforms and libraries
Requirements
Bachelor’s Degree or equivalent industry experience
7+ years’ experience leading organic social media for a major global enterprise (technology or financial sector expertise not necessary but valued)
Solid understanding of social media platforms, content publishing platforms, amplification platforms and social media monitoring tools
Advanced analytical thinking and problem-solving
Huge sense of urgency to get things done ensuring quality and proofing for every post
Ability to take abstract deep tech and ambiguous information and organize into meaningful facts and information for business partners to understand
Excellent communication skills; ability to communicate effectively with highly technical and business teams and executive management. Demonstrated ability to influence and educate all levels of internal stakeholders, including executive leadership. Strong negotiation and consensus-building skills when dealing with internal customers, stakeholders and team members
Ability to lead and influence interdisciplinary team members and stakeholders across the enterprise
Excel in a collaborative working environment and builds trust with others