About this role
Role Overview
- Manage telecommunications services, ensuring quality and efficiency.
- Includes interaction with stakeholders, audits, reporting, project oversight, ITIL-based improvements, training, service catalog updates, and management of critical incidents.
Requirements
- Bachelor's degree in Telecommunications Engineering with professional registration at CREA.
- Solid experience in quality management, IT process management, or IT governance.
- ITIL Foundation certification.
Benefits
- Dental care
- Food allowance
- Medical care
- Meal allowance
- Health plan
- Life insurance
- Gympass
- Psychological support platform
- Conexa Health telemedicine (General Practitioner)
- English instruction – English Pass
- English classes
- Partnership with SESC
- Certification plan